Terms and Conditions

SWIMMING

Please read these terms and conditions carefully and, if needed, print a copy of it and keep for your reference.

Swimming Trial

You can have as a one off session sessions, payable at Pay As You Go rate. If you are to take further block the price will be adjusted taking into account the overpayment for the trial session.

Re-booking

All blocks need to be re-booked a week before last session. We will try the best to notify you and will give you a date to complete the payment. If you fail to send confirmation and to make a payment before the provided due date, your place will be offered to a waiting list, unless special arrangement has been made.

Letting us know you will miss your lesson(s)

Please let us know as much in advance if you are going to miss your lesson(s). Our lessons schedule is based on block bookings of multiple lessons. in 1-2-1 lessons you will be allowed to move 1 sessions per block of 10

Please DO NOT come to your swimming lesson if you and/or your child have chest infection, heavy cold or any other infectious deceases. Please DO NOT come to your swimming lesson until the symptoms have cleared at least 48 hours prior to your swimming lesson or when your doctor has given the all-clear.

If your child has just a running nose but feels happy and active you will be able to come to your swimming lesson unless your GP has advised you otherwise. Under no circumstances must anyone suffering from diarrhoea or vomiting attend swimming during illness and up to 2 weeks after full recovery and stools have returned to normal. If you are concerned about any medical condition, we ask that you always check with your GP before coming to any lessons.

The swimmer must not attend swimming lessons during the Chicken Pox. It is important to remember that, even when past the infection stage, your the skin may be sensitive, and may be aggravated by chlorine. We recommend that you consult a medical professional to determine when it is safe to return to the pool.

You can provide a replacement for the sessions you are to miss. Family member or friend are welcome.

Taking pictures and a photo image rights

You are allowed to take photographs only of YOUR child and just on a last session of the course. Permission form should be filled up before that.

In line with the 1988 Copyright Act, we reserves the right to use any or all photography or video taken by us during our photoshoots for our own publicity and promotion purposes. Such images remain the sole property of TBTherapies and your agreement to these terms releases all image rights in favour of TBTherapies .

Instructors and Insurance

Our teachers hold ASA Level 2 certificate and has NVQ 2 diplomas. They are all covered under Public Liability Insurance provided by ASA.

Code of conduct

* All lessons to be prepaid in advance on week one.

* No running

* No eating or drinking fizzy drinks on poolside or in the changing area (water allowed), but only in a plastic sport bottles (strictly no glass bottles on the premises).

* Please remove shoes at door or use a pair of blue overshoes

* Please shower before and after entering the pool to promote good hygiene

* Parents will pass babies aged 0 – 2 years to instructor and enter pool using the ladder

* Parents with children aged 2 years+ will allow them to enter the pool by climbing the ladder, instructor will guide them down the other side

* Please ensure your child is supervised at all times, from the moment you enter the school gate to the moment you leave..

* No child is to be left unattended and should be supervised at all times. Parents should bring their kids an pick them up to/from the meeting point on a pool side. (except Babies classes)

* It is your responsibility to ensure your child’s safety getting changed before and after lessons

* No smoking anywhere on the premises.

* Parents/Carers are responsible for their charges when going to the toilet.

* Any non-toilet trained swimmer must wear a swim nappy (preferably swim pants over the nappy)

* Ensure changing rooms/showers/toilets are left in the same clean and tidy way you found them.

* No valuables to be left in the changing areas.

* No food on the poolside or in the changing area.

Accepted Swimwear

All our swimmers should have the swimming costumes to be in a pool. It is strictly no underwear allowed to the hygiene reasons. Any non-toilet trained swimmer must wear a swim nappy with a swim pants over the it.

This consists of a Huggies swim nappy (found in all major supermarkets) and a “Happy Nappy” made of a neoprene, wetsuit like material. This double layer of protection ensures that is your little one has any little “accidents” the damage will be contained and we will not have to cancel lessons for everyone else. We are happy to provide you with all the information we can in order to purchase the necessary swimwear.

Lost Property and Valuables

If you lose any valuable items please inform the instructor on the day and email us ASAP and we will do our best to find it. However, we cannot accept responsibility for any lost items, so make sure your valuables are well secured and taken care of. Unfortunately all wet stuff can’t be kept due to Legionella risk.

Spectators and parents on a pool side

If you want to bring more than one child to lessons they MUST be accompanied by an adult at all times. We strongly advise not to seat on a pool side next to the class, to seat on another end of the pool or in the spectator’s area. This helps for your children to focus more on a lesson and their instructor. All this might vary depending on a venue and a pool side shape.

Offers

50% off from the first lesson is valid when you purchase a block of 10 sessions. New clients only.

Refunds/Cancellations

We are unable to refund the client as the payment secures the place for the full term. In the case of serious illness (i.e. a broken limb) each case will be considered individually, and in exceptional circumstances, the client may be given the option of carrying lessons over at a later date or will only offer a refund if you have a valid doctor’s certificate, but please note there will be a £15 or 10% (the larger amount) cancellation fee from the remaining lessons of the term. Once payment has been made for courses no refunds will be given.

No refunds will be offered in the case of pandemic or circumstances outside the control of TBtherapies such as adverse weather conditions, power interruption, and ‘act of god’ as deemed to be contractually outside of our control. If we are unable to provide the class for any reason, we will offer you a class credit valid for 6 month from the cancellation date. Your previous class credits (if any), can be used only as a part of the payment for the next term and can’t be used on their own.

For the private teaching in your place, NOT a venue course:

If, for whatever reason, you need to cancel, 24 hours notice must be given or a full price charge will apply.

If the lesson is going in your chosen pool, the client should bring the teacher through, or cover the ticket price.

Amendments to Terms & Conditions

We reserves the right to amend its booking terms and conditions and associated documentation at any time.